At Mall Mart Liquidation, customer satisfaction is important to us. However, due to the nature of liquidation merchandise, all sales are considered final. That said, we understand that issues may arise, and we do offer limited refunds under specific conditions outlined below.
You may, at any time prior to your Order being marked as “Processed” on our online Order tracking system, contact us or use the Website to cancel or change the Order.
If you do so, we will at your request either:
(i) cancel the Order free of charge and issue you with a full refund, or
(ii) we may agree to make certain changes to the Order, subject to stock availability and any applicable price adjustments.
If the Order has already been processed by us, you will be unable to cancel the Order or make changes to the Order. You can return the items in accordance with our returns process after you receive the Order for a refund, and alternatively place a new Order with the items you wish to purchase.
Please note that we cannot refund items if the return is initiated after 30 days of processing your Order. If you return an item to us after the 30 day period, we will return it back to you as it has surpassed the refund deadline. For credit card refunds, it may take up to 14 days for your credit card provider or bank to process the refund and for the refund to be reflected on your card statement.